Last updated: November 12, 2026
Zora's Finds (“we”, “us”, or “our”) is operated by Hangzhou Sifu Design Co., Ltd. (杭州丝孚设计有限公司), a limited liability company registered in the People's Republic of China (Unified Social Credit Code: 92330109MAE90REN17), at Room 40500, 4th Floor, Auxiliary Building, No. 240 Dongxin Road, Wenhui Subdistrict, Gongshu District, Hangzhou, Zhejiang Province, China.
These Terms form a binding agreement between you and us covering your use of this website and the personal shopping service described on it. By using the service, requesting a quote, or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the service.
We are a personal shopper and buying agent based in Shanghai. We help you find, buy, verify, and ship products from Chinese stores and markets.
This website is informational only. It has no shopping cart and we do not take payment through it. Orders are agreed through WhatsApp or email, and payments are made through Payoneer or PayPal.
We are an independent buying service, not the seller or manufacturer of the products. Any product warranty is provided by the seller or manufacturer, not by us.
If the actual purchase price is lower than the quote by 2% or more, we refund the difference; within 2%, no adjustment is made. If the actual price is up to 2% higher, we absorb it. If it is more than 2% higher, we pause and you choose: cover the difference or receive a full refund. Nothing is bought without your decision.
We cannot guarantee that every item is in stock. If something is unavailable, we will tell you and may suggest alternatives, but we only substitute a product with your written consent. Small variations in handmade or natural products — such as color, grain, or finish — are normal and are not defects.
Unless you choose a delivered-duty-paid (DDP) option, import duties and taxes are your responsibility (delivered duty unpaid, DDU). We do not promise tax-free delivery and we declare every parcel honestly. Full details are in the Shipping Policy.
Delivery times are estimates, not guarantees. Shipping insurance is optional; without it, carrier liability is limited and may be far below the item's value. Full details are in the Shipping Policy.
Refunds are handled according to our Refund Policy, including cancellation before purchase, inspection issues, and claims for international transit.
The content of this website — including text, logos, design, and images we produce — is owned by us or licensed to us. You may not copy or reuse it without permission. Third-party trademarks and product names belong to their respective owners.
This website links to third-party services such as WhatsApp, YouTube, couriers, and payment providers. We are not responsible for their availability, content, or terms, and use of those services is subject to their own policies.
To the fullest extent permitted by law, our total liability for any order is limited to the amount you actually paid for that order. We are not liable for indirect or consequential loss, loss of profits, or delays caused by customs, couriers, or events beyond our reasonable control (including force majeure). Nothing in these Terms removes liability that cannot be excluded by law, including fraud.
We may update these Terms from time to time. The current version is always posted on this page with its “last updated” date. Continuing to use the service after changes means you accept the updated Terms.
We will first try to resolve any dispute through open, good-faith negotiation. If it cannot be resolved, these Terms are governed by the laws of the People's Republic of China, and the courts of Hangzhou, China have jurisdiction, without regard to conflict-of-law rules. This does not remove any mandatory consumer-protection rights you hold under the laws of your own country.
For anything about these Terms, contact us on WhatsApp at +86 193 5212 1982. A domain email address will be published when the website launches; until then, WhatsApp is the reliable way to reach us.